We will refund you the full amount you paid if you decide to cancel your order before one of our writers is assigned your assignment. If an expert has already been assigned your work, then the amount refunded will be determined by your deadline. This amount will range from 0% to 70% because the expert needs to be compensated for the effort and time invested in doing part of the work.
To cancel your order, get in touch with our customer support team via live chat, skype, WhatsApp, hangouts, call or email immediately. Please note that you are not entitled to a cancellation refund if your assignment has already been completed by the expert. If the paper was delivered within the stipulated deadline, then you can only request a refund due to quality issues.
Suppose you have not received the solution and the circumstances for order cancellation are beyond your control, then we might consider a partial refund.
The order was billed twice
Do not hesitate to contact us as soon as possible if you notice that you have been charged twice for the same order. All you have to do is forward the two receipts to us and you will receive a full refund of the extra payment. This is a very rare condition. It might only occur if our systems have issues. We are very professional and ethical in our work.
The accidental placing of two identical orders
Feel free to get in touch with us if you have placed two identical orders by mistake. You should contact us immediately and inform us of this situation before we proceed with both orders. It is up to you to cancel the orders that you do not need. If this is not done, then the orders will be treated as two separate orders. The standard procedure of order cancellation will apply in this case.
No writer was found to work on my assignment
Eduassignmenthelp.com boasts an adept team of experts. We always try to assign your work to a writer who is perfectly suited and knowledgeable on your subject. On very rare occasions do we fail to find an expert who can work on your assignment. If this does happen, then we will issue you a full refund. If you requested that your completed assignment be revised by a different expert but we couldn't find one, then your refund claim will be determined by our dispute resolution team.
We know that meeting a deadline is just as important as writing assignments. If our expert fails to deliver your paper on time and your deadline passes, then you are entitled to a full refund since you might not need the paper anymore. If your assignment is delivered after the agreed deadline but your submission date has not passed, then you can request a recalculation of the order price. You will be refunded the price difference. You cannot, however, apply for a late delivery refund if our experts failed to deliver the work on time because you failed to upload the required materials on time. We recommend that you provide all the materials needed for your assignment on time.
The revised paper was not delivered on time
Revision deadlines vary since the dates are set individually based on the order. We recommend that you create a sufficient allowance for a revision while placing your order. For example, if your assignment is due in 6 days, you can choose a 3-day deadline. Meaning, you will have three days to go through the solution and ask for a revision.
Not satisfied with the quality of the paper
If you are not satisfied with the quality of the paper, you can take advantage of our free unlimited revision. Your work will be refined by a different writer and all your changes taken into consideration. However, if you wish to revise the paper yourself, then you can request a partial refund. To be eligible for this refund, we will expect you to provide us with full proof and supporting evidence or your revised paper to back up your claim. Failure to provide this information within 14 days will lead to the cancellation of your request.
If you are completely dissatisfied with the paper and want to write it yourself, then you have 14 days to back up your claim that the solutions were incorrect or the paper was of low quality. If you can provide us with evidence then you can get up to a 100% refund.
Conditions when you cannot request a refund
You are not entitled to a refund if:
- You received quality work that is in line with all your requirements
- The paper was revised as per your instructions
Processing of a refund
We process all refunds within seven business days from the date it was confirmed. We are not liable for:
- Your bank transaction fees
- Anomalies in the transfer
- Delays that may occur because of issues with your bank services